www.tellbostonpizza.com
Boston Pizza Customer Satisfaction Survey is an online feedback program designed for customers in the United States who recently visited a Boston Pizza location. By completing the survey at the official website, guests can share honest opinions about their dining experience—whether dine-in, takeaway, or drive-thru—and help the brand understand what it is doing well and where improvements are needed. This guide provides comprehensive information on everything you need to know before you start, including eligibility requirements, step-by-step instructions, rules, rewards, and solutions to common issues.
About Boston Pizza Survey
Boston Pizza conducts this customer satisfaction survey to gather real-time feedback from recent visitors. The goal is to better understand customer expectations related to food quality, service speed, cleanliness, staff behaviour, pricing, and overall experience.
By collecting structured responses, the company can:
- Identify service gaps and training needs
- Improve menu items and consistency
- Enhance guest experience across U.S. locations
- Measure satisfaction trends over time
Participation is voluntary, and responses are reviewed in aggregate to improve operations and customer care.
Who Can Take Boston Pizza Customer Feedback?
The Boston Pizza survey is intended for recent customers in the United States. To be eligible, you generally need to meet the following conditions:
- Must be a U.S. resident
- Must have visited a Boston Pizza location recently (dine-in, takeaway, or drive-thru)
- Must have a valid purchase receipt
- Must be within the survey entry period listed on the receipt
- Must be at least the minimum age stated in the survey rules
Employees, immediate family members of employees, and people associated with the survey administration are usually not eligible.
What Information Is Required From the Receipt?
Before starting the survey, keep your Boston Pizza receipt handy. You may be asked to enter details such as:
- Survey or invitation code
- Restaurant/store number
- Date and time of visit
- Order type (dine-in, takeaway, drive-thru)
- Total amount spent
These details help verify that the feedback comes from an actual, recent visit.
Step-by-Step Guide: How to Take the Survey
Follow these simple steps to complete the Boston Pizza customer survey online:
Step 1: Visit the Official Survey Website
Go to http://www.tellbostonpizza.com/ using a smartphone, tablet, or computer.
Step 2: Choose Language (If Applicable)
Select your preferred language if prompted.
Step 3: Enter Receipt Details
Input the required information from your receipt accurately.
Step 4: Answer the Survey Questions
Respond honestly to questions about your visit, including food quality, service, staff friendliness, and cleanliness.
Step 5: Complete the Survey
Answer all required questions to proceed.
Review Any Offer Information – If applicable, you may receive details about a validation code or offer. Offers, if any, vary by location.
What Questions Are Asked in the Survey?
While questions may differ slightly by store and visit type, the survey generally includes:
- Overall satisfaction with your visit
- Food quality, taste, and presentation
- Speed and accuracy of service
- Cleanliness of the dining area and restrooms
- Friendliness and professionalism of staff
- Value for money
- Likelihood of returning or recommending the restaurant
Some questions may use rating scales, while others may allow brief written comments.
Boston Pizza Customer Survey Rewards
After completing the Boston Pizza customer survey, participants may receive an offer such as a discount or promotional incentive on a future visit. Important points to note:
- Rewards are not guaranteed
- Offers may vary by store or region
- Some incentives require a validation code from the survey
- Offers usually have an expiration date
Always read the terms printed on your receipt or shown at the end of the survey.
Boston Pizza Customer Survey Rules, Limitations & Validity
To ensure fair participation, the survey includes certain rules:
- One survey per receipt
- One offer per person during a specified period
- Receipt must be recent and within the entry window
- Offers cannot usually be combined with other promotions
- Survey codes expire after a set time
Failure to follow these rules may make the entry invalid.
Common Problems & Solutions
Receipt Code Not Working
- Double-check numbers for typing errors
- Ensure the receipt is still valid
Receipt Is Too Old
- Unfortunately, expired receipts cannot be used
- Keep your receipt and take the survey as soon as possible
Website Not Loading
- Refresh the page
- Try another browser or device
- Check your internet connection
Survey Submitted but No Offer Shown
- Some locations may not provide incentives
- Offers are optional and vary by store
FAQs
Yes, there is no cost to participate.
Yes, a valid receipt is typically required.
Most surveys take about 5–10 minutes.
No. Participants may receive an offer, but it is not guaranteed.
Usually, one survey per receipt is allowed.
Responses are used for feedback purposes and handled according to the company’s privacy policy.
Conclusion
The Boston Pizza Customer Satisfaction Survey is a simple way for U.S. customers to share their recent dining experience and help improve service quality. If you have a valid receipt, take a few minutes to provide honest feedback at the official survey site. Your input helps the brand understand customer needs better—and you may receive a future offer as a thank-you, depending on the location.
If you recently visited Boston Pizza, keep your receipt and complete the survey while it’s still valid.
People Also Search For
How successful is Boston Pizza?
Franchise sales rose 4.3 per cent in the third quarter to a record $248.9 million, marking Boston Pizza’s third consecutive record quarter. Same-restaurant sales climbed 4.1 per cent, driven by higher guest traffic and strong takeout and delivery performance.
What is the Boston Pizza loyalty program?
MyBP is a loyalty program offered by Boston Pizza. Members get access to great offers, unique promotions and specials, a better, faster, easier online ordering experience and much more.
Does Boston Pizza give you anything for free on your birthday?
Yes, Boston Pizza gives you a free dessert on your birthday if you sign up for their MyBP Rewards program. You’ll receive the offer via email after joining online or through their app, and it’s valid for a limited time around your birthday.
How to claim free birthday pizza?
To get your free birthday pizza treat, simply present your Active Supercard/Virtual Copy of your Supercard in Super App at any Shakey’s store when you dine in or carry out within your registered birth month or 7 days before and after your birth month. No additional orders required!